Refund policy

RETURN & REFUND POLICY

At Lezoir, customized and personalized products are made specifically according to the customer’s selected size, design, print, text, image, or other customization requirements.

Customized / Personalized Products

Customized and personalized products are non-returnable and non-exchangeable once the order has been processed.

Customers are requested to carefully check all customization details before placing the order.

SIZE SELECTION

A detailed Size Chart is provided on the product page. Customers are requested to check the size chart carefully and select the correct size before placing an order.

We cannot accept a return, refund, or exchange because of an incorrect size selected by the customer.

Please do not select your size only on the basis of another brand’s sizing, as measurements may vary between brands and styles.

DAMAGED, DEFECTIVE OR INCORRECT PRODUCT

If you receive a product that is damaged, defective, or different from what you ordered, please contact Lezoir with your order details and clear photos/videos of the product and packaging.

After verification, Lezoir will provide an appropriate resolution in accordance with the circumstances of the order.

CHANGE OF MIND

Returns or refunds are not accepted for change of mind, dislike of the design after delivery, incorrect size selection by the customer, or other personal preference reasons for customized/personalized products.

ORDER CANCELLATION

Customized orders cannot be cancelled once production or printing has started.

REFUNDS

Where a refund is approved by Lezoir for an eligible issue, it will be processed to the applicable payment method in accordance with our payment provider’s processing timelines.

CONTACT US

If there is an issue with your order, please contact Lezoir through the contact details provided on our website and mention your order number.